Technology Services

Information Technology Operations
BYUH Box #1891, 55-220 Kulanui Street, Laie, HI 96762, USA
808-675-3230, (fax) 808-675-3485, tutorc@byuh.edu


Mission Statement

The IT Operations team consists of dedicated and skilled individuals committed to serving the BYU-Hawaii community by supporting the information technology needs of the university in a timely and professional manner while providing student workers varied opportunities for development and leadership in IT support.

Outcomes
  1. Deliver adequate IT resources (computers, printers, applications, AV equipment) required to meet the needs of faculty, staff, and students.
  2. Provide excellent customer service.
  3. BYUH IT Operations student workers will graduate with necessary skills and habits for future roles as professional employees.
Matrices
Order Description Content Links Files
1 Evaluate computer to personnel ratios and make necessary adjustments where needed. --- --- ---
2 Monitor computer lab usage and move computers where they needed most. --- --- ---
3 Use statistics and surveys to monitor and track incidences, response times, and customer feedback. --- --- ---
4 Meet with department heads annually to collect focused feedback. --- --- ---
5 Track usage of Media Services checkout items to determine inventory needs and make adjustments as necessary. --- --- ---
6 Solicit feedback at quarterly ITO meetings, exit interviews, and post graduate communications. --- --- ---
Multi-Year Assessment Plans

No record found.
Annual Assessment Plans
Academic Year Links Files
2019 - 2020 --- ---
2018 - 2019 --- ---
2017 - 2018 --- ---
2016 - 2017 --- ---
2015 - 2016 --- ---
2014 - 2015 --- ---
2013 - 2014 --- ---
2012 - 2013 --- 2012 to 2013 Annual IT Operations Assessment Plan
2011 - 2012 --- 2011 to 2012 Annual IT Operations Assessment Plan
2010 - 2011 --- ---
2009 - 2010 --- ---
2008 - 2009 --- ---
2007 - 2008 --- ---
2006 - 2007 --- 2006 to 2007 Assessment.xls
2005 - 2006 --- 2005 to 2006 Assessment-done.xls
2004 - 2005 --- 2004 to 2005 Assessment-final.xls
2003 - 2004 --- 2003 to 2004 Assessment-revised2.xls
2002 - 2003 --- ---
2001 - 2002 --- SOC - Academic Computing Labs-2001-02.doc
2000 - 2001 --- ---
Department Reports

No record found.
Reflective Essays

No record found.
Employees
Order Name Profile
1 - Director ---
2 ---
3 ---
4 ---
Sample Work

No record found.